At SMART SUPPLIERS., we are committed to delivering both our consultancy services and digital products in a prompt and reliable manner. This policy outlines our fulfilment process for each service category.

1. Consultancy Services

How it works:

• Once you submit a service inquiry, our team will respond within 1–3 business days.
• We will discuss your requirements and provide a formal quotation.
• Upon acceptance and payment confirmation, we will proceed to schedule your consultation or begin the project based on the agreed timeline.

Delivery Method:
Services are delivered through:

• Virtual meetings (Zoom, Google Meet, etc.)
• Email communication
• Document sharing via secure platforms (e.g. Google Drive)

Timeline:
Timelines are determined based on your service scope and will be communicated clearly before project commencement.

2. Digital Products (Templates & Tools)

Delivery Method:

• All digital products are delivered via email within 72 hours after payment confirmation.
• Files are sent to the email address provided during checkout or inquiry. Please ensure your email is entered correctly.

File Format:

• Templates are provided in editable formats such as Microsoft Word, Excel, or PDF, depending on the product.

 Important Notes

• Digital product purchases are non-refundable once delivered.
• If you do not receive your file within 48 hours, kindly check your spam/junk folder or contact us at support@smartsuppliers.com with your payment receipt or order details.
• For consultancy services, any changes to scheduled sessions must be requested at least 72 hours in advance.